1. Information we collect
We collect information you provide through our forms and checkout, such as your name, email address, telephone number, billing and delivery addresses, vehicle details, tire selections and messages. Account, order and payment records help us provide customer service. Our website and service providers also receive technical information such as IP address, browser and device information, page visits and referral information. The information required depends on the service you choose.
2. How we use information
We use personal information to answer questions, help identify suitable tires, process orders and payments, arrange delivery, provide account access and communicate order updates. Relevant records also help prevent fraud, resolve disputes, maintain the website and meet applicable recordkeeping obligations. Advertising measurement helps us understand how visitors find the store and whether an advertisement leads to a checkout action. We do not ask for bank information simply to browse our catalog.
3. Payments and financing
Payment processing uses providers such as Stripe and the checkout services shown when you order. If you choose financing, additional identity, financial and bank-verification information may be needed to assess and administer your application. The applicable verification notices and financing agreement explain that process. Information entered directly into a provider’s payment or bank-verification interface is also subject to that provider’s privacy practices. Review those notices before proceeding.
5. Cookies, Google and Meta
We use browser storage for account sessions, language preferences and checkout continuity. The Google tag and Meta Pixel measure page visits and advertising performance. Selecting Pay now or Pay in installments can send a lead event to Google and Meta; this indicates checkout interest and does not mean a payment succeeded or financing was approved. These providers may use cookies, device identifiers, IP addresses and browsing information under their own policies. Manage cookies in your browser and advertising preferences with Google and Meta. Blocking some technologies may affect site features or measurement.
6. Retention and security
We retain information to service orders and financing, resolve disputes and meet applicable accounting and legal obligations. Retention varies by record type and our relationship with you. We use access controls and other safeguards appropriate to the information we handle, but no online system can guarantee absolute security. Keep your login information private and tell us if you suspect unauthorized access to your account.
7. Your choices and requests
Contact us to ask about your information, request access or correction, or discuss withdrawing consent or deleting information. We may need to verify your identity, and some records must remain available to fulfill a contract or meet legal obligations. Withdrawing information needed for an order or financing may prevent us from providing that service. Marketing preferences are separate from essential transaction communications. Contact us if you have a concern about our handling of your information.
8. Changes to this policy
We may update this policy when our services or practices change. The date above identifies the current version. Where an additional notice or consent is required for a new use of information, we will address that separately. Read this policy together with notices provided during checkout, payment verification or a financing application.
9. Contact us
For questions about these terms, your information or a privacy request, contact the Simply Tires team. Please avoid sending card details, passwords or bank credentials by email.
3400, 10180 101 Street NW
Edmonton, AB T5J 3S4, Canada